Refund and Return Policy

Effective date: September 25, 2026

We want you to be happy with your Nordic Noggin. Because our products are handmade, slight variations in shape, stitching, texture and colour are natural and are not considered defects.

Returns

We offer a 30-day return period. You must contact us within 30 days after receiving your order to request a return.

To qualify for a return, the product must be:

• Unworn and unused beyond what is reasonably necessary to inspect or try it on

• Clean and free from hair, odours, stains, moisture, damage or alterations

• Returned with any original tags and packaging

• Accompanied by the order number or other proof of purchase

Products that do not meet these conditions may be refused or may receive a reduced refund where permitted by applicable law.

To request a return, email admin@nordicnoggin.ca with your order number and reason for the return. Do not send a return before receiving authorization and return instructions from Nordic Noggin.

After a return is authorized, the product must be shipped within 14 days. Unauthorized returns may not be accepted.

Return Shipping

Unless the product is defective, damaged upon arrival or incorrect, the customer is responsible for return-shipping costs.

Original shipping charges are non-refundable except where the return results from an error by Nordic Noggin or where a refund is required by applicable law.

If Nordic Noggin provides a return label for convenience, the cost of that label may be deducted from the refund unless the return is due to our error or a confirmed product defect.

We strongly recommend using a tracked shipping service. Nordic Noggin is not responsible for customer returns that are lost or damaged before being delivered to us.

Non-Returnable Products

The following products cannot be returned or exchanged unless they arrive defective, damaged or materially different from what was ordered:

• Customized, personalized or embroidered products

• Products made to customer-provided measurements or specifications

• Custom-branded products

• Wholesale and bulk orders

• Wholesale samples, unless otherwise agreed in writing

• Gift cards

• Products expressly marked “final sale” before purchase

• Products that have been worn, used, washed, altered or damaged after delivery

Please contact us before ordering if you are unsure whether a product is eligible for return.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Because many Nordic Noggin products are made to order, we cannot guarantee changes or cancellations after production has begun. Customized, personalized, embroidered, wholesale or bulk orders cannot be cancelled after materials have been ordered, branding has been approved or production has started, except where required by law or agreed to in writing.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. Contact admin@nordicnoggin.ca promptly if a product is damaged, defective or incorrect.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping box and packaging if the order was damaged in transit

Please retain the product and all packaging while the issue is reviewed. Depending on the circumstances, Nordic Noggin may provide a repair, replacement, exchange or refund.

Nordic Noggin will cover reasonable return-shipping costs for a confirmed defective, damaged or incorrect product.

Natural wool texture, minor colour variation and small differences associated with handmade construction are not considered defects.

Exchanges

To request a different size or colour, contact admin@nordicnoggin.ca within the 30-day return period.

The original product must meet all return-eligibility requirements. Availability of the requested replacement is not guaranteed.

Unless the exchange is required because Nordic Noggin sent an incorrect or defective product, the customer is responsible for return shipping and any applicable shipping cost for the replacement.

We may recommend returning the original product for a refund and placing a new order to obtain the desired product more quickly.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the eligible refund will be issued to the original payment method. Please allow up to 10 business days after approval for Nordic Noggin to process the refund. Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, contact admin@nordicnoggin.ca.

Nordic Noggin cannot issue a refund to a payment method different from the one originally used.

Duties and Import Taxes

Any refund of duties or import taxes will depend on applicable law and the procedures of Shopify, the delivery carrier and the relevant customs authority. Customs charges that have already been remitted may not be recoverable through Nordic Noggin.

Customers may be required to contact the applicable carrier or customs authority regarding recoverable import charges.

Refused and Unclaimed Shipments

If an order is refused, abandoned or returned because the customer provided an incorrect address, failed to collect the package or failed to pay charges for which the customer was responsible, any refund will be considered after the package has been returned and inspected.

Where permitted by law, the refund may be reduced by original shipping costs, return-shipping costs and other charges incurred in recovering the shipment.

This section does not apply where the shipment was refused because Nordic Noggin sent an incorrect, defective or materially damaged product.

Lost Packages

If an order appears to be lost in transit, contact admin@nordicnoggin.ca. Nordic Noggin will review the tracking information and open a carrier investigation where appropriate.

Refunds or replacements for lost shipments will be handled based on the investigation’s outcome and applicable consumer-protection law.

Consumer Rights

This policy is intended to supplement—not replace—rights provided by applicable consumer-protection law. If the laws applicable to a customer provide rights that cannot be waived or limited, those rights will continue to apply.